Course Overview

The ISO 21001:2018 Awareness Course is designed to introduce participants to the fundamental principles and requirements of ISO 21001:2018, the international standard for Educational Organizations Management Systems (EOMS). This course focuses on helping education providers understand how to implement and maintain a management system that meets the standard’s requirements for effective, efficient, and learner-centered educational processes. It is ideal for managers, staff, and stakeholders involved in educational institutions such as schools, universities, training centers, and non-formal education providers.

This course will provide a comprehensive overview of the standard, covering its principles, key requirements, and the benefits of adopting ISO 21001:2018 for continuous improvement and better educational outcomes.

Duration

🕒 2 Days (Total: 16 Hours)

Course Objectives

By the end of the course, participants will be able to:

✅ Understand the key concepts and principles of ISO 21001:2018.

✅ Recognize the benefits of implementing the Educational Organization Management System (EOMS).

✅ Understand the requirements of ISO 21001:2018 in terms of improving educational quality, leadership, and accountability.

✅ Familiarize themselves with the plan-do-check-act (PDCA) approach and how it relates to continuous improvement in education.

✅ Identify the roles and responsibilities of top management in implementing and maintaining an effective management system.

✅ Understand how to engage stakeholders and ensure that the system remains learner-centered.

✅ Learn the requirements for documentation, risk management, and internal audits in the context of educational organizations.

Who Should Attend?

✔ Educational managers and administrators in schools, colleges, universities, or training organizations.

✔ Quality managers and quality assurance staff involved in improving educational outcomes.

✔ Academics and instructors looking to understand how ISO 21001:2018 can enhance their educational practices.

✔ Consultants supporting educational institutions with the implementation of ISO 21001:2018.

✔ Internal auditors preparing to audit educational management systems against ISO 21001:2018.

✔ Regulatory bodies and educational policy makers interested in quality management in education.

Course Contents

📌 Introduction to ISO 21001:2018 – Overview of the ISO 21001:2018 standard, its development, and its purpose in improving educational outcomes.

📌 Key Concepts and Principles – Understanding the concepts of Learner-Centered Education, Continuous Improvement, and Quality Assurance in the context of education.

📌 Context of the Organization – Identifying and analyzing the internal and external factors that affect the education system, and understanding stakeholder needs and expectations.

📌 Leadership and Commitment – The role of top management in creating a culture of quality, engaging stakeholders, and aligning the educational management system with the organization’s mission and vision.

📌 Planning and Risk Management – Developing strategies for addressing educational risks, establishing objectives, and planning for effective teaching and learning.

📌 Support and Resources – Identifying and ensuring that the required resources (human, infrastructure, and financial) are available to meet educational goals.

📌 Operation of the Management System – Implementation of processes, teaching, and learning practices that ensure educational quality and engagement with learners.

📌 Performance Evaluation and Monitoring – How to measure educational effectiveness through assessments, audits, surveys, and stakeholder feedback.

📌 Internal Audits and Continual Improvement – Understanding how to evaluate and improve the management system, ensure compliance, and make data-driven decisions for the advancement of educational processes.

📌 Documentation Requirements – Overview of the key documentation needed to comply with ISO 21001:2018, including policies, procedures, work instructions, and records.

📌 Certification Process – An overview of how educational organizations can seek ISO 21001:2018 certification, including audit requirements and timelines.

Certification

🎓 Participants who successfully complete the course and assessment will receive an ISO 21001:2018 Awareness Course Certificate from RIMAN Training Center.